In my position, working in a call center where part of my compensation is selling my companies services and products, and also in trying to retain current customers, now is not the best time of the world. We service accounts in Florida, Indiana, North Carolina, and parts of the Las Vegas area. And with the rise in personal cell phone use, sometimes, the home phone is an expense that can be easily removed.
When I moved into my current position, I was pleased to hear that my supervisor had started out in the same position. It always makes employees happy to know that their manager had to rise through the ranks too. Yesterday, we had a team meeting where she pronounced that she used to always be at around 200% of her sales quota. 9 years ago.
My, times sure have changed!
With national unemployment at the wrong side of 10%, and housing values in Florida and Vegas tanking, selling home phone and internet service to people who may not even want a home phone isn't as easy as it used to be. Yes, we are able to offer stand-alone internet service now, but at a much higher price. Our TV partner is Dishnetwork, which has some great prices, but they do require you lock into a two year agreement. With many people facing uncertainty, not many people want to sign up for something with a hefty price tag if they have to remove it.
With the national economy struggling, it is unfair to compare today's selling abilities and quotas to those of a more prosperous economy.
